Effective Date: 3 May 2026
Last Updated: 3 May 2026
Service: BIQE handwritten text recognition SaaS at ocr-handwriting.online
Operator: BIQE V.O.F. (Netherlands)

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the BIQE handwritten text recognition SaaS at ocr-handwriting.online (the “Service”), operated by BIQE V.O.F. (“we”, “us”, “our”, “BIQE”).

By creating an account or by using the Service, you (“Customer”) agree to these Terms. If you do not agree, do not use the Service.

These Terms apply alongside our Privacy Policy, which forms an integral part of this agreement.

2. Definitions

• Customer — the legal entity (organization) that holds an account.
• User — an individual person authorized to access the Service through a Customer account (e.g. an employee or contractor).
• Service — the BIQE web application and API at ocr-handwriting.online, including the OCR/HTR processing pipeline.
• Job — a single scan-processing task submitted to the Service.
• Page — a single image submitted as part of a Job; the unit on which billing is based.
• Tier — the processing quality level chosen for a Job (Cheap, Balanced, or Best), each with different pricing and underlying models.

3. Account Registration and API Keys

3.1 Account setup

We create a Customer account for your organization upon agreement. The primary contact you provide becomes the account owner and may invite additional Users.

3.2 Account security

You are responsible for: - Keeping login credentials confidential - Notifying us promptly at info@biqe.biz if you suspect unauthorized access - Ensuring your Users comply with these Terms

3.3 API keys

The Service supports programmatic access via API keys. You must: - Treat API keys as secret credentials - Rotate them if you suspect they have been exposed - Not share them outside your organization

We are not liable for use of the Service by anyone in possession of your credentials, regardless of how they obtained them.

4. Description of Service

4.1 What the Service does

The Service accepts uploaded scanned images (typically handwritten or historical documents), processes them through a pipeline that includes: - Layout analysis - Handwritten Text Recognition (HTR) - LLM-based correction (per the Tier you select)

It returns recognized and corrected text in the formats you choose.

4.2 Tiers

The Service offers three processing Tiers with different cost, accuracy, and speed trade-offs:

• Cheap — fastest, lowest cost, good for legible scans
• Balanced — default, good quality for most use cases
• Best — highest quality, recommended for difficult or critical material

Tier names, models used, and pricing may evolve over time. Current pricing is available at /pricing and in the Customer Portal.

4.3 Service evolution

We may improve the underlying models, add or remove Tiers, and adjust pricing with notice (see §7.4 and §13).

5. User Responsibilities

You agree:

• Lawful use — to use the Service only for lawful purposes
• Right to upload — that you have the legal right to upload the documents you submit (you own them, have permission, or they are in the public domain)
• No prohibited content — not to upload material that is illegal, infringes third-party rights, contains malware, or violates applicable export controls
• No abuse — not to attempt to overwhelm or disrupt the Service, scrape it beyond your account’s intended use, or reverse-engineer its components
• Personal data of third parties — if your scans contain personal data of identifiable individuals (e.g. genealogical archives, civil-registry records), you are responsible for ensuring you have a lawful basis under GDPR or applicable law to process them through our Service. We act as a data processor in that case; a Data Processing Agreement (DPA) is available at /legal/dpa.

We reserve the right to suspend accounts that violate these responsibilities, with notice where reasonably possible.

6. Intellectual Property

6.1 Your content

You retain full ownership of: - The scans (images) you upload - The OCR/HTR results we return to you

We do not claim any rights over your content. We do not use your content to train AI models. We do not share your content with third parties except the sub-processors strictly necessary to deliver the Service (see Privacy Policy §5).

6.2 Our intellectual property

The Service, including the website, software, models, and documentation, is owned by BIQE V.O.F. or our licensors. These Terms grant you a non-exclusive, non-transferable right to use the Service for your own business purposes during your subscription. You may not resell or sublicense the Service without prior written agreement.

7. Pricing and Billing

7.1 Pricing model

The Service uses pay-per-page pricing based on the Tier you select for each Job:

• Cheap: € 0,01 per page
• Balanced: € 0,03 per page
• Best: € 0,08 per page

Prices exclude VAT. Stripe Tax automatically calculates VAT (21% for NL B2C, reverse-charge for EU businesses with a valid VAT-id, local rules for non-EU).

Pricing is current as of the Effective Date and may change with 30 days’ notice (§7.4).

7.2 Pilot credits

New Customers receive 100 free pages as pilot credits, usable across any Tier. Pilot credits are consumed first; only once they are exhausted does paid usage begin. Pilot credits are non-transferable, non-refundable, and have no cash value.

7.3 Billing cycle

• Usage is metered per page processed
• Invoices are issued monthly, covering usage from the previous calendar month
• Payment is collected automatically via the payment method on file (handled by Stripe)
• If a payment fails, Stripe will retry; we will notify you by email after the first retry
• Persistent payment failures may lead to account suspension after multiple failed attempts

7.4 Monthly cap

By default, each Customer has a monthly spending cap to prevent runaway usage. When the cap is reached, the default action is to block further Jobs until the cap resets at the start of the next month, or until you raise it. The cap and action can be adjusted in the Customer Portal.

7.5 Pricing changes

We may change pricing with at least 30 days’ notice by email. If you do not agree with a change, you may cancel under §10 before the change takes effect.

7.6 No refunds for processed pages

Pages already processed are billed and are not refundable, except where required by applicable consumer-protection law.

8. Service Availability

8.1 Best-effort availability

We aim to provide a reliable Service, but we do not currently offer a Service Level Agreement (SLA) with guaranteed uptime, response times, or financial credits for outages. The Service is provided “as is” and “as available”.

8.2 Maintenance and changes

We may temporarily interrupt the Service for maintenance, security patches, or improvements. We aim to give advance notice for planned maintenance affecting customer workflows.

8.3 Beta features

Some features may be marked as beta or experimental. These are provided without any reliability commitment and may be modified or removed.

9. Data Processing and Privacy

Our handling of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

When you submit Customer-personal-data (i.e. data about identifiable individuals) for processing through our Service, we act as a processor and you act as controller under GDPR. A Data Processing Agreement (DPA) is available at /legal/dpa.

Sub-processors are listed in the Privacy Policy §5. We will give reasonable advance notice of changes to the sub-processor list.

10. Termination

10.1 Termination by Customer

You may close your account at any time through the Customer Portal or by contacting us at info@biqe.biz. There is no minimum subscription term unless separately agreed in writing.

10.2 Termination by us

We may suspend or terminate your account if: - You materially breach these Terms (including non-payment after reminders) - We are required to do so by law - The account has been inactive for more than 12 months (with prior notice)

10.3 Effect of termination

Upon termination: - Access to the Service ends - Outstanding invoices remain payable - Your scan files are deleted per the standard 30-day retention (Privacy Policy §4) - We retain billing records for 7 years per Dutch fiscal law

You can export your data through the Customer Portal before termination.

11. Limitation of Liability

11.1 Service provided “as is”

The Service is provided without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by mandatory consumer-protection law.

11.2 OCR/HTR accuracy

HTR is inherently probabilistic. We do not warrant that recognition results will be 100% accurate. You are responsible for reviewing results before relying on them for legal, archival, or other consequential decisions.

11.3 Liability cap

To the fullest extent permitted by law, our total cumulative liability for any claim relating to these Terms or the Service is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim.

11.4 Excluded damages

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data (beyond restoration from your own backups), or business interruption — even if advised of their possibility.

11.5 Mandatory law

Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, death or personal injury, or any other liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold us harmless from claims by third parties arising out of: - Content you upload that infringes their rights - Your breach of these Terms - Your violation of applicable law (including GDPR obligations as controller of the personal data you submit)

13. Changes to these Terms

We may update these Terms from time to time. For material changes (e.g. changes to pricing, scope, or your rights), we will: - Notify active Customers by email at least 30 days before the change takes effect - Update the “Last Updated” date at the top of these Terms

If you do not agree with a material change, you may terminate your account before the change takes effect, per §10.

For non-material changes (typo fixes, clarifications), we update the date without separate notice.

14. Governing Law and Disputes

14.1 Applicable law

These Terms are governed by Dutch law, excluding its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

14.2 Jurisdiction

Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the competent court in the district of Overijssel, the Netherlands, without prejudice to mandatory consumer-protection rules that may grant additional rights in your country of residence.

14.3 EU consumers — out-of-court dispute resolution

EU consumers may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

15. Miscellaneous

15.1 Entire agreement

These Terms (together with the Privacy Policy and any DPA) constitute the entire agreement between you and BIQE V.O.F. regarding the Service, and supersede prior agreements on the same subject.

15.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

15.3 No waiver

Our failure to enforce a provision is not a waiver of our right to enforce it later.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all our assets, with notice to you.

15.5 Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, sub-processor outages we cannot mitigate, government action, etc.).

16. Contact

BIQE V.O.F. Nijstad 14 8281 BB Genemuiden Netherlands

KvK: 69268916 VAT: NL857810546B01

Email: info@biqe.biz Phone: +31 (0) 617 776 076

For privacy matters, use the same address but reference §10 of the Privacy Policy.

End of Terms of Service — BIQE V.O.F. — Last updated 3 May 2026.